Last Updated: (01-02-2026)

At Printox, we focus on delivering high-quality customized and ready-made products. Please read our Refund & Cancellation Policy carefully before placing an order on https://www.printox.in.

1. Order Cancellation Policy

🔹 Customized Products

• Orders can be cancelled only before the design or production process has started
• Once the order is confirmed and design/printing work begins, cancellation will not be possible
• Cancellation requests are subject to approval based on the order status

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🔹 Ready-Made Products

• Cancellation may be allowed before the product is shipped
• Once shipped, the order cannot be cancelled

Printox reserves the right to cancel any order in case of pricing errors, stock issues, or technical problems. In such cases, a full refund (if paid) will be initiated.

2. Refund Policy

• Refunds are not available for customized or ready-made products
• Payments made using prepaid methods or partial COD are non-refundable, except in cases approved by Printox

3. Replacement Policy (Damaged or Wrong Product)

Replacement may be provided only in the following cases:

• You receive a damaged product
• You receive a wrong product

📹 Mandatory Condition:

• A clear, continuous, and unedited opening video must be recorded while opening the package
• The video must clearly show:

• • The sealed package

  • The product condition

  • No cuts, pauses, or editing

❗ Without a proper opening video, replacement requests may not be accepted.

4. Non-Eligible Cases (No Refund / No Replacement)

Replacement or refund will not be provided in cases of:

• Colour or print variation due to screen vs print difference
• Customer-provided incorrect details (photo quality, spelling, text, design)
• Damage caused after delivery
• Delay due to courier issues, technical errors, or unforeseen circumstances

5. Partial Cash on Delivery (COD)

• Partial COD amount is collected to confirm the order
• The partial COD amount is non-refundable once the order is processed

6. Processing Time for Approved Cases

• Approved replacement requests will be processed within a reasonable time
• Delivery timelines may vary depending on location and courier service

7. Contact Us

For any questions related to Refunds, Cancellations, or Replacements, please contact us at:

• Email: printox00@gmail.com
• Contact: +91 9508902818
• Business Address: Shop No. 2, Dubey Complex, Near Mansarovar Hotel, Sakchi, Jamshedpur – 831001
  Jharkhand, India