Last Updated: 30 July 2026

Thank you for shopping with Printox.

Every product we create is made specially for each customer using the photos, text, and design details provided during the ordering process. Since these products are personalized, they cannot be resold or reused for another customer.

Please read this policy carefully before placing an order.

Customized Products

Printox specializes in customized gifts and printing services, including but not limited to:

• Customized Mugs
• T-Shirts
• Cushions
• Photo Frames
• Mobile Covers
• Keychains
• Magic Mirrors
• LED Frames
• Rotating Lamps
• Mouse Pads
• Caps
• Pens
• Personalized Gift Items

Each product is prepared according to the customer’s requirements after design approval.

No Return Policy

Since every order is made specifically for you, we do not accept returns once the order has been printed or dispatched.

Returns are not available for personalized products because they cannot be reused or sold to another customer.

Please review your design preview carefully before approving it.

No Exchange Policy

We do not offer exchanges for customized products simply because:

• You changed your mind.
• You no longer need the product.
• You ordered the wrong size, color, or product.
• You entered incorrect customization details.
• You uploaded the wrong photo or text.
• You are not satisfied after approving the design.

Once the design has been approved, production begins according to the confirmed details.

Replacement Eligibility

Although returns and exchanges are not available, we will gladly provide a replacement if:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong product.
• The delivered product is different from the approved design due to our production error.

Each replacement request is reviewed before approval.

Replacement Request Time

Replacement requests must be submitted within 24 hours of delivery.

Requests received after this period may not be accepted.

Unboxing Video Requirement

To request a replacement, a complete unboxing video is mandatory.

The video must:

• Start before opening the package.
• Clearly show the shipping label.
• Show the package from all sides.
• Record the entire opening process.
• Continue until the product is fully visible.
• Be recorded in one continuous video.
• Have no cuts, edits, pauses, or interruptions.

Photos alone may not be sufficient to verify shipping damage.

If the required unboxing video is not available, the replacement request may be declined.

Verification Process

After receiving your request, our team will review:

• The unboxing video.
• Product photographs.
• Order details.
• Design approval.
• Shipping information.

If the issue is confirmed, we will arrange a replacement as soon as possible.

Replacement Shipping Charges

If your replacement request is approved, Printox will bear the shipping cost for the replacement product.

You will not be charged any additional shipping fee for an approved replacement.

Items Not Eligible for Replacement

Replacement will not be provided in the following situations:

• Incorrect information submitted by the customer.
• Low-quality or blurry uploaded images.
• Cropped or pixelated photos provided by the customer.
• Typing mistakes approved during design confirmation.
• Color preference changes after approval.
• Minor variations caused by different mobile or computer screen settings.
• Delay caused by the courier after dispatch.
• Normal wear and tear after delivery.
• Damage caused by improper handling after delivery.

Design Approval

Before printing, we share a design preview for approval.

Customers are requested to carefully check:

• Spelling
• Names
• Dates
• Photos
• Design layout
• Product details

Printing begins only after approval has been received.

After approval, changes cannot be made.

Image Quality

The final print quality depends greatly on the quality of the uploaded images.

We recommend uploading high-resolution photographs for the best results.

Printox is not responsible for print quality issues caused by low-resolution, blurred, cropped, or poor-quality files provided by the customer.

Color Variation

Product colors may vary slightly from the digital preview due to differences in:

• Mobile screens
• Computer monitors
• Display settings
• Lighting conditions
• Printing methods
• Material surfaces

These small variations are normal and are not considered manufacturing defects.

Minor Design Adjustments

To achieve the best printing result, small adjustments in image placement, alignment, size, or spacing may sometimes be necessary during production.

These adjustments are made only to improve the final appearance of the product and do not qualify for replacement or refund.

Cancellation Policy

Orders may be cancelled only before the design process begins.

Once our design team starts working on your customization, cancellation requests cannot be accepted.

After design approval and production begins, cancellations, refunds, or modifications are not possible.

Refund Policy

Since all products are customized, refunds are generally not available after production has started.

A refund may only be considered if:

• Printox is unable to process your order.
• The ordered product is permanently unavailable.
• Your order is cancelled before the design process begins and no work has been started.

Approved refunds, if applicable, will be processed through the original payment method.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Printox is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address details provided during checkout.

Customer Responsibilities

Customers are requested to:

• Upload clear and high-quality photos.
• Provide accurate customization details.
• Review the design preview carefully.
• Approve the design only after verifying every detail.
• Keep the unboxing video safe until the product has been checked.

Need Help?

If you have any questions regarding your order or this policy, please contact us.

Printox

Owner: Sanoj Chandra

Website: https://printox.in

Email: printox00@gmail.com

Phone: +91 9508902818

Address:
Shop No. 2, Dubey Complex
Near Mansarovar Hotel
Sakchi, Jamshedpur
Jharkhand – 831001

Business Hours