Last Updated: 30 July 2026

Welcome to Printox (“we”, “our”, or “us”). Your privacy matters to us, and we are committed to protecting the personal information you share while using our website, printox.in.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you. By accessing or placing an order through our website, you agree to the practices described in this policy.

About Printox

Printox is a personalized gift and printing business owned and operated by Sanoj Chandra, a Sole Proprietorship based in Jamshedpur, Jharkhand.

Our business specializes in customized products, including mugs, t-shirts, cushions, photo frames, mobile covers, keychains, LED frames, magic mirrors, rotating lamps, mouse pads, pens, caps, and many other personalized gift items made according to customer requirements.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address (if applicable)

Order Information

• Ordered products
• Order ID
• Order history
• Payment status
• Design instructions

Uploaded Files

To create personalized products, you may upload:

• Photographs
• Logos
• Artwork
• Custom text
• Design references

These files are collected only for preparing and processing your order.

Payment Information

Payments are processed through secure payment partners. We do not store your debit card, credit card, UPI PIN, CVV, or banking passwords on our servers.

Technical Information

When you browse our website, certain information may be collected automatically, including:

• IP Address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Cookies and similar technologies

How We Use Your Information

We use the information collected to:

• Process and fulfill your orders.
• Prepare customized product designs.
• Share design previews before printing.
• Contact you regarding your order.
• Send shipping updates and tracking details.
• Respond to your questions or support requests.
• Improve our products, website, and customer experience.
• Prevent fraudulent transactions and misuse of our services.
• Comply with legal and regulatory requirements.

Design Approval Process

Since every product is made specifically for each customer, we prepare a design preview before production.

The preview is shared through WhatsApp, email, or any other suitable communication channel.

Printing begins only after receiving your approval.

Please review the preview carefully before confirming. Once approved, production starts and further changes may not be possible.

Customer Uploaded Photos and Designs

The images, text, and design files you provide remain your responsibility.

By uploading any file, you confirm that:

• You have permission to use the uploaded content.
• The content does not violate any copyright, trademark, or intellectual property rights.
• The content does not contain unlawful or offensive material.

Printox does not claim ownership of your uploaded photographs or personal artwork.

Your files are used only for creating your personalized products.

Image Quality

For the best printing results, we recommend uploading high-resolution photographs.

Low-quality, blurred, pixelated, or cropped images may affect the final printed product.

Printox is not responsible for print quality issues caused by poor-quality files provided by the customer.

Payment Security

Payments made through our website are handled by trusted payment service providers.

We do not collect or store:

• Card numbers
• CVV
• UPI PIN
• Internet banking passwords

Payment information is securely processed through the payment gateway selected during checkout.

Shipping Information

To deliver your order, we share only the required shipping details with our delivery partners.

This may include:

• Customer Name
• Delivery Address
• Mobile Number
• Order Details

This information is shared only for order fulfillment.

Third-Party Services

Our website may use trusted third-party services for specific business operations.

These may include:

• Razorpay for payment processing.
• Shiprocket for shipping and order fulfillment.
• Google services for website functionality and analytics.
• Meta services for marketing and advertising activities.

Each third-party service follows its own privacy practices.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Keep products in your shopping cart.
• Improve website performance.
• Understand visitor behavior.
• Enhance website security.

Most web browsers allow you to disable cookies through browser settings. Please note that some website features may not work properly if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure.

While we work to maintain a secure environment, no online platform can guarantee complete security. We encourage customers to use strong passwords and keep their account information confidential.

Data Retention

We retain customer information only for as long as necessary to:

• Complete your order.
• Provide customer support.
• Maintain business records.
• Meet legal, tax, and accounting requirements.

Uploaded design files may be retained for future reference, repeat orders, or customer support unless their removal is requested and permitted by law.

Marketing Communication

We may contact you through:

• WhatsApp
• Email
• Phone calls

These communications may include:

• Order confirmations
• Design previews
• Shipping updates
• Customer support
• Service-related information

We do not send unnecessary promotional messages without a valid business purpose.

Children’s Privacy

Our website is intended for general use.

If we become aware that personal information has been submitted in a manner that requires parental consent under applicable law, we will take appropriate steps to remove such information where required.

Your Rights

You may contact us to:

• Update your personal information.
• Correct inaccurate details.
• Request information related to your order.
• Ask questions regarding your personal data.

Certain information may be retained where required by applicable law or for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Printox

Owner: Sanoj Chandra

Website: https://printox.in

Email: printox00@gmail.com

Phone: +91 9508902818

Address:
Shop No. 2, Dubey Complex
Near Mansarovar Hotel
Sakchi, Jamshedpur
Jharkhand – 831001

Business Hours