Last Updated: 30 July 2026

Thank you for choosing Printox.

At Printox, every order is made specifically for each customer. Unlike ready-made products, personalized items require design preparation, customer approval, production, quality inspection, careful packaging, and shipping before they are delivered.

This Shipping Policy explains how your order is processed and delivered.

Shipping Coverage

Printox currently delivers across India only.

At this time, we do not offer international shipping.

Order Processing

Once your order is placed successfully, our team begins reviewing the order details.

Since all products are personalized, customers are required to share their photos, text, or design requirements along with their Order ID if they have not already uploaded them during the ordering process.

Our design team prepares a preview before production.

Design Approval

Before printing begins, a design preview is shared with the customer through WhatsApp, email, or another suitable communication method.

Customers are requested to review the preview carefully and confirm that:

• Names are correct.
• Photos are correct.
• Dates are correct.
• Spellings are correct.
• Product details are correct.
• The overall design meets their expectations.

Production starts only after receiving customer approval.

Order Processing Time

After the design has been approved, orders are generally prepared and dispatched within 1 to 2 business days.

During festivals, promotional sales, or periods of high order volume, processing may take slightly longer.

If additional time is required, our team will keep you informed.

Estimated Delivery Time

Once dispatched, most orders are delivered within 5 to 10 business days, depending on the delivery location.

Delivery time may vary because of:

• Distance from our dispatch location.
• Courier partner operations.
• Weather conditions.
• Public holidays.
• Local transportation issues.
• Remote or difficult-to-reach locations.

The estimated delivery time is provided as a guideline and should not be considered a guaranteed delivery date.

Shipping Partner

Printox works with reliable courier partners through Shiprocket to deliver orders safely across India.

The courier partner assigned to your shipment may vary depending on your delivery location and service availability.

Order Tracking

Once your order has been dispatched, a tracking number and tracking details will be shared through WhatsApp, email, or SMS, wherever applicable.

Customers can use the tracking information to monitor the delivery status of their shipment.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

Any promotional free shipping offers will be clearly mentioned on the website whenever available.

Delivery Attempts

Courier partners usually make more than one delivery attempt.

If delivery cannot be completed because:

• The customer is unavailable.
• The phone number is unreachable.
• The delivery address is incomplete or incorrect.
• Delivery is refused by the customer.

the shipment may be returned to us by the courier company.

Additional shipping charges may apply if the order needs to be shipped again.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

Please double-check:

• Full Name
• Mobile Number
• House or Flat Number
• Street Address
• Landmark
• City
• State
• PIN Code

Printox is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided during checkout.

Address Changes

If you need to change your delivery address, please contact us as soon as possible.

Address changes can only be made before the order has been dispatched.

Once the shipment has been handed over to the courier partner, changing the delivery address may not be possible.

Delayed Deliveries

Although we work to dispatch every order on time, delivery may occasionally be delayed due to circumstances beyond our control.

Examples include:

• Heavy rainfall
• Floods
• Natural disasters
• Transport disruptions
• Public holidays
• Government restrictions
• Courier network delays

We appreciate your patience in such situations.

Damaged Packages During Transit

If the outer package appears to be heavily damaged at the time of delivery, we recommend recording a complete unboxing video while opening the package.

In the event that the product inside is found to be damaged, the unboxing video will help us review your replacement request quickly.

Order Status

Customers may contact us at any time to check the status of their order.

Please keep your Order ID ready when contacting our support team.

Multiple Product Orders

If your order contains multiple customized products, all items are generally packed and shipped together.

In certain situations, products may be dispatched separately to ensure faster delivery.

If this happens, you will be informed accordingly.

Packaging

Every product is carefully packed to help protect it during transportation.

Despite careful packaging, damage may occasionally occur while the shipment is being handled by the courier partner.

If you receive a damaged product, please refer to our Refund & Replacement Policy for assistance.

Delivery Confirmation

An order will be considered delivered once the courier partner marks it as successfully delivered to the shipping address provided during checkout.

If someone at your address accepts the package on your behalf, it will also be treated as a successful delivery.

Customer Responsibilities

To help us deliver your order smoothly, customers are requested to:

• Provide accurate delivery information.
• Keep their phone number active during the delivery period.
• Respond promptly if the courier partner contacts them.
• Track the shipment using the tracking details provided.
• Record a complete unboxing video before opening the package.

Contact Us

If you have any questions regarding shipping or your order, feel free to contact us.

Printox

Owner: Sanoj Chandra

Website: https://printox.in

Email: printox00@gmail.com

Phone: +91 9508902818

Address:
Shop No. 2, Dubey Complex
Near Mansarovar Hotel
Sakchi, Jamshedpur, Jharkhand – 831001

Business Hours